Terms and Conditions:

Please note, that by clicking “I Accept” button and placing an order though Our Website, you accept and agree to be bound by these Terms of Sale.

1. Ordering products & services through Our Website.

a. The order you place on Our Website for the purchase of our products or services is an offer to us from you to buy our product(s) or services(s) mentioned in your order.

b. On receiving your order we will send you an acknowledgement message (the “Order Confirmation”) which will confirm the receipt of your order with relevant details.

c. Please note, that the Order Confirmation is only an acknowledgement that we have received your order and is not our acceptance of your offer to buy the product(s) or the services ordered.

d. Your offer is accepted and sale is concluded, only when we dispatch the product to you and send you the “Dispatch Confirmation” via e-mail at your registered e-mail address or post a message on our website confirming that we have dispatched the product you ordered.

e. In case of purchase of service(s) the order will be considered accepted when we send a confirmation mail on your registered e-mail address for providing such service(s).

f. You may receive separate Dispatch Confirmations if your order is dispatched in more than one package. Each Dispatch Confirmation will conclude a separate sale contract between us for the product(s) specified in the Dispatch Confirmation.

g. You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

h. This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

i. You agree to receive sales invoices electronically, which will be made available in pdf format.

j. The sales invoice will be sent to your e-mail address registered on Our Website and will be posted in the Your Account area of the web site. If you wish to receive a paper copy of the invoice please contact our customer care.

2. Order cancellation, product return & refund.

a. You can cancel your order without giving any reason within;

i. the day of purchase to the day of dispatch

b. You are also eligible for refund in the following cases;

i. up to thirty (30) days: if your goods are faulty

ii. up to six (6) months: if they can’t be repaired or replaced

c. You must inform us of your decision to cancel your order or claim a refund by;

i. via e-mail at our customer support refunds@platoon.ai

d. We will communicate to you an acknowledgement of receipt within 48 hours of receiving your request for cancellation.

3. What happens when you cancel your order

a. If you canceled the order within fourteen (14) days of receiving the product we will reimburse prodyct payment excluding postage received from you for the goods purchased, no later than fourteen (14) days from the day on which we received the cancellation request or the day when we receive back the dispatched product (if any).

b. The means of payment will be the same as used by you for the initial transaction.

c. We may withhold reimbursement of cancelled ordered until;

i. we have received the goods back or

ii. you have supplied evidence of having sent back the goods

e. You must send back the delivered products (if any) no later than fourteen (14) days from the day on which you cancelled your order by following the instructions made available to you in the,

i. Email correspondance between yourself and PLATOON

f. You will have to bear the direct cost of returning the cancelled products.

g. You may be liable if the value of the goods returned diminishes due to the handling of the products.

4. Exceptions to your right to cancel orders.

You will not have the right to cancel an order and receive reimbursement in the following cases;

a. the products are made to order or are clearly personalized for you, unless they are faulty;

b. a service if PLATOON has fully performed it and you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

c. sealed audio or video recordings or sealed software is unsealed by you after delivery;

d. the supply of digital content (including apps, digital software, e-books, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;

5. Product pricing and availability.

a. All prices are inclusive of VAT or other applicable taxes minus international tax and handling fees. 

b. The availability information of the products is listed on Our Website but there may be some variation between the displayed availability and the actual availability of the product.

c. Once we receive your order and process it we will inform you via e-mail or a message on your account on Our Website the actual status of the product’s availability.

d. You will not be charged for your order if the product turns out to be unavailable.

e. The delivery times mentioned on the website are just estimates, these delivery times should not be relied upon and are not guaranteed and should be ignored in the case of a pre-order.

f. In the case of mispricing of the products on Our Website;

i. If the products price is higher than that displayed in the website then we send you an e-mail quoting the correct price or the product and dispatch the item only when you give your confirmation to the increased price, otherwise we will cancel your order.

ii. If the product price is lower than that displayed on Our Website we will charge the lower price and dispatch your order.

6. Information about the product.

a. Though we try to ensure that the information we provide about the product on Our Website is accurate and complete there may be some variance with the actual product.

b. The information displayed by us is for information purposes only and you are recommended to read labels, warnings, and other directions before product use.

c. We recommend that you do not rely solely on the information presented on Our Website.

7. What is our liability

a. PLATOON will not be liable or responsible for;

i. losses that were not caused by any breach on our part, or

ii. any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or

iii. any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

b. We will not be liable for our inability or failure to perform, or delay in performing, any of our obligations under this Terms of Sale caused by a Force Majeure Event, including without limitation;

i. fire, flood, explosion, earthquake, storm or other natural disaster; or

ii. civil commotion, hostilities (whether war is declared or not), sabotage, an act of terrorism as defined in the Terrorism Act 2000, chemical or biological contamination; or

iii. the acts of any public authority or imposition of any government sanction, embargo or similar action; or

iv. compliance with any law, judgement, order or decree; or

v. any labour dispute or strike; or

vi. the interruption or failure of any utility services or network, and any systemic virus.

c. Nothing in these terms limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or willful misconduct.

8. Intellectual Property Rights

a. All Intellectual Property Rights in and to the product will vest and remain vested in PLATOON

b. All trade marks, logos and service marks (collectively, the Trade Marks) which appear on PLATOON products are registered and unregistered Trade Marks of PLATOON and nothing contained in this agreement or PLATOON/YEBBA SMITH website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Marks.

c. The designs on PLATOON products are the Intellectual Property of PLATOON and the rights relating to the use of these designs vests and will remain vested with PLATOON.

d. You will not reproduce or modify these designs either electronically or manually for whatever purpose without the express written permission of PLATOON.

9. Governing Law and Jurisdiction

These Terms of Sale and any dispute or claim arising out of or in connection with them or their subject matter is governed by and will be construed in accordance with the laws of England and Wales.


a. We reserve the right to make changes to Our Website, policies, and terms and conditions, including these Terms of Sale at any time, without prior notice.

b. You will be subject to the terms and conditions, policies and these Terms of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Terms of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you).

c. If any of these Terms of Sale is deemed invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term.


If you breach these Terms of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Sale.


a. We do not sell products for purchase by anyone under the age of 18 years.

b. If you are under 18 you may only use Our Website with the involvement of a parent or guardian.


a. hello@platoon.ai

b. For all refunds: refunds@platoon.ai